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You will be updated with latest job alerts via emailIncident Manager responsible for handling Incidents / Critical Incident & Business escalation.
Management of L2 Resources.
Conducting daily meetings with Business/ Internal team for smooth working of Business.
Providing timely updates to the Business & relevant parties for the major incidents monthly/ weekly changes which are raised.
Conducting conference calls with technical leader for monitoring business impacts during major release.
Daily reporting is carried regarding the updates of open incidents/ changes/ problem incident. Carrying out process enhancements for continuous improvement in process.
Preparing shift roaster. Develop a detailed project to monitor & track progress.
Acting as Project Quality Lead conducting internal audits performing risk management to minimize project risk.
Performing budgeting forecasting financial invoicing.
Handling client visits & managing the relationship with the client & vendors.
Expertise in MS Excel Power point MS Word for developing documents such as work flow procedures presentations.
Responsible for handling resource allocation/ pyramid optimization.
Responsible for coordination with internal resources third party vendors for timely execution of deliverables. Conducting Service Review on monthly basis with client in which SLR/ SLA document are presented.
Full Time