Overview
The Customer Support Agent plays a crucial role in providing exemplary customer service and technical support to customers speaking Swedish German Danish or Finnish. Being the frontline of the company the individual in this role will be responsible for ensuring customer satisfaction and resolving inquiries and technical issues in a professional and efficient manner.
Key Responsibilities
- Respond to customer inquiries via phone email and chat in Swedish German Danish or Finnish
- Provide exceptional customer service and technical support
- Troubleshoot and resolve customer issues and technical problems
- Document customer interactions and technical issues
- Collaborate with crossfunctional teams to resolve complex customer issues
- Continuously maintain and update product knowledge
- Identify and escalate priority issues to the appropriate channels
- Assist in translating customer communication and technical documentation
- Contribute to knowledge base articles and support resources
- Adhere to company policies and procedures
Required Qualifications
- Fluency in spoken and written Swedish German Danish or Finnish
- Prior experience in customer support or technical support
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fastpaced environment
- Technical aptitude to troubleshoot and resolve technical issues
- Attention to detail and strong problemsolving skills
- Ability to work effectively in a team environment
- Patience and empathy in dealing with customer inquiries
- Flexibility in work schedule to accommodate customer needs
- Experience with CRM software and ticketing systems
Offer
- Paid startup training and professional development sessions
- Shifts within the line operating hours 07 AM 11 PM from Monday to Sunday. 40 hours a week
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Teambuilding activities
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