Key Accounts Advisor

• Strong organisational skills
  
• Communication clear and precise managing the trail of communication
  
• Minimum 1 year in a B2B sales/AM role
  

The role of the Key Accounts Advisor is important in the business. Keeping Clients happy with the service and ensuring they receive a premium service is a big part of this role. You will be responsible for all elements of placing the order and ensuring smooth delivery of goods. You will also be responsible for supporting the team with putting orders onto the system from the Sales Reps who are out in the field and you will also be a Buddy for a Sales Rep as needed..Your duties will include;

• Putting individual orders onto the system mainly received via email
  
• Dealing with all associated queries particularly deliveries liaising with logistics daily regarding the update of delivery times/dates
  
• Building rapport with the clients to ensure a high level of customer service satisfaction
  
• Have strong product knowledge and be able to offer advice and answer queries
  
• Liaising with clients regarding their specific delivery requirements
  
• Having daily updates with clients regarding daily orders over the telephone and keeping them updated regarding their order
  
• Managing Out of Stock orders and Back Orders
  
• Dealing with calls relating to any stock damage or issues that may arise following delivery