tele sales

Overview:

Key Responsibilities:

• Make outbound calls to potential customers to promote our products or services
• Utilize scripts to engage with individuals and generate interest
• Understand customer needs and offer solutions and support
• Manage and update customer databases with the status of each contact
• Keep abreast of product knowledge and industry developments
• Meet daily and monthly call quotas to achieve sales targets
• Handle customer queries issues and complaints professionally
• Collaborate with the sales team to ensure customer satisfaction
• Follow communication guidelines and best practices
• Utilize CRM systems to track and record interactions
• Provide feedback and input to improve sales and customer experience
• Maintain a positive and professional attitude towards customers
• Adhere to all company policies and procedures
• Participate in sales training and development programs
• Contribute to a positive team environment

Required Qualifications:

• Proven experience in telesales or a similar sales/customer service role
• Excellent verbal and written communication skills
• Strong interpersonal and negotiation abilities
• Ability to handle rejection and remain resilient
• Good understanding of sales techniques and methods
• Familiarity with CRM systems and practices
• Ability to work well in a fastpaced targetdriven environment
• High school diploma or equivalent; degree in Business or related field is a plus
• Proficient in MS Office especially Excel
• Selfmotivated and resultsoriented with a positive mindset
• Ability to multitask prioritize and manage time effectively
• Problemsolving skills and the ability to think on your feet
• Adaptability and willingness to learn and improve
• Understanding of customer service principles and practices

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