Contract Service Manager

• Results: Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metrics
• Manage the Support Services in term of P&L
• Manage the SMA proposal (operationally and financially) focus on timely renewal and pricing
• Manage commercially in cooperation with sales manager the negotiation with the end customers and partners
• Manage all Third-Party partnerships / suppliers to optimize performance and value (underpinning contract , service providers)
• Liaise with regional salespersons and service stakeholders to help define support programs offered to customers, maintain current program offerings and create value-added services
  
  

Requirements

• Degree in IT, engineering or equivalent experience in related field, MBA and/or PMP is an advantage
• 5+ years of Sr. leadership experience in a HealthCare IT service leadership
• Deep knowledge of driving complex Healthcare IT Projects
• Proven understanding of After Sales Processes for Services
• Knowledge of the Healthcare IT Marketplace, its main actors, trends, and challenges
• Knowledge of medium to large scale / multi-site projects in a clinical environment, for customers in the Middle East Region
• Good understanding of technical and IT systems, knowledge about hospital / radiology workflows
• Excellent leadership and organizational skills
• Strong inter-personal skills with ability to communicate effectively at all levels
• Arabic is a big advantage