IT Help Desk Engineer
Posted on :
15-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Responding to customer inquiries and providing technical support via phone, email or chat
- Troubleshooting hardware and software issues
- Diagnosing and resolving network issues
- Documenting all issues and resolutions in our ticketing system
- Escalating issues as necessary to senior-level technicians
- Collaborating with team members to identify trends and implement solutions
- Staying current with industry advancements and sharing knowledge with colleagues
Requirements
- A bachelor's degree in Information Technology or a related field
- 1-2 years of experience in a help desk or technical support role
- WordPress knowledge
- Excellent communication skills
- Exceptional problem-solving and critical thinking abilities
- Knowledge of Windows and Mac operating systems
- Basic understanding of network infrastructure, TCP/IP, and DNS
- Ability to work well in a team-oriented environment
- Knowledge of Active Directory and virtual environments is a plus
Employment Type
Full Time
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
