IT Help Desk Engineer
Posted on :
18-08-2024
Employer Active
1 Vacancy
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Job Description
- Responding to customer inquiries and providing technical support via phone, email or chat
- Troubleshooting hardware and software issues
- Diagnosing and resolving network issues
- Documenting all issues and resolutions in our ticketing system
- Escalating issues as necessary to senior-level technicians
- Collaborating with team members to identify trends and implement solutions
- Staying current with industry advancements and sharing knowledge with colleagues
Requirements
- A bachelor's degree in Information Technology or a related field
- 1-2 years of experience in a help desk or technical support role
- WordPress knowledge
- Excellent communication skills
- Exceptional problem-solving and critical thinking abilities
- Knowledge of Windows and Mac operating systems
- Basic understanding of network infrastructure, TCP/IP, and DNS
- Ability to work well in a team-oriented environment
- Knowledge of Active Directory and virtual environments is a plus
Employment Type
Full Time
Department / Functional Area
Key Skills
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