Customer service English Account specialist
Posted on :
18-08-2024
Employer Active
1 Vacancy
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Job Description
- Interact with customers over the phone to understand their banking needs
- Provide excellent customer service to achieve customer loyalty
- Resolve problems over the telephone on the spot
- Convert sales opportunities in order to meet financial targets
- Clarify and explain procedures and products over the telephone
- Capture and report customer feedback towards continual product development
- Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position
- Recommends process improvements to facilitate Customer care work and delight the customers
Requirements
- University Graduate
- 0-1 years of Customer service experience
- Customer-focused
- Computer literate
- Excellent communication skills
- Fluent English language is a must
- Strong listening skills
- fresh grads
Employment Type
Full Time
Department / Functional Area
Key Skills
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