IT Support Engineer L2

Our client ReLeased pioneers cloudbased property management solutions tailored for commercial real estate. Their cuttingedge software streamlines essential tasks such as accounting tenant communication property inspections and lease administration. With a mission to empower property professionals ReLeased accelerates daily operations delivers valuable insights and elevates the tenant experience. Trusted by industry leaders globally our clients footprint spans the United Kingdom United States Australia and New Zealand.

In the realm of commercial property management Tom Wallace embarked on a quest for innovation. Recognizing the global need for a tailored solution he envisioned a modern cloudbased platform that simplifies complexities through automation. Thus our clients journey to revolutionize commercial real estate management began.

Today ReLeased stands as a beacon of trust for industry trailblazers worldwide. Embracing change as a catalyst for progress they partner with visionaries to optimize property leases and business operations. With a global team spanning the United Kingdom United States Australia and New Zealand our client is dedicated to shaping the future of commercial real estate. Join them in pioneering transformative solutions that redefine industry standards. Join their diverse team on a journey to redefine the landscape of commercial real estate management.

As an IT Support Engineer (L2) you will play a pivotal role in assisting our client s global internal team by addressing their IT challenges both remotely and in person. Your responsibilities will include the daytoday management of ICT support helpdesk tickets ensuring that issues are promptly addressed and resolved to minimize disruptions.

• Previous Microsoft 365 Administration Experience
  
• Experience supporting a range of cloudbased services
  
• Good understanding of network concepts and protocols
  
• Experience troubleshooting a range of hardware
  
• Advantageous: Apple and iOS experience
  
• At least 3 to 5 years of relevant experience
  

Personal Attributes

• A flexible cando attitude and excellent problemsolving skills.
  
• Drive: Our best people are passionate about our purpose. They compete to win take action and move at pace.
  
• Resilience: Growing through adversity is what drives us. The hard work and grit bind us. Our best people fail fast embrace change and learn from their mistakes.
  
• SelfAwareness: On a quest to develop our best people are coachable and open to feedback. They lead with empathy and influence a great culture for our team and customers.
  
• Insight: Our best people are constantly discovering reflecting and have a business owner mindset. They have customer and market understanding and drive a culture of growth and learning.
  

Tech Trailblazer Duties:

• Support our global internal team by resolving their IT challenges remotely and in person.
  
• Manage ICT support helpdesk tickets on a daytoday basis.
  
• Handle ICT onboarding and offboarding of employees.
  
• Order hardware and maintain asset lists.
  
• Troubleshoot and maintain the hardware fleet.
  
• Collaborate with the IT team on projects and continual improvement.
  

Core Responsibilities: ICT Support and Helpdesk

• Manage helpdesk tickets daily: record manage diagnose resolve and escalate incidents and support tickets in our helpdesk system.
  
• Support the internal team by resolving IT challenges remotely and in person.
  
• Coordinate with our international team and global ICT providers to arrange and provide support globally.
  
• Respond to inquiries about software and hardware problems.
  

Onboarding:

• Set up systems and hardware.
  
• Provide IT induction to all new starters (either in person or remotely).
  

Offboarding:

• Arrange the return of hardware.
  
• Follow processes for system offboarding.
  

Hardware and Maintenance:

• Proficiently install configure troubleshoot and maintain hardware operating systems system software and management tools.
  
• Order hardware.
  
• Maintain asset lists.
  

Collaboration:

• Work collaboratively as part of an Agile team.
  
• Communicate effectively with both technical and business stakeholders.
  
• Ideal Candidate: A candidate with a flexible cando attitude and excellent problemsolving skills.
  

Relationships

• Internal
  

• Develop and maintain excellent working relationships with all ReLeased team members and stakeholders.
  

• External
  

• Cultivate and sustain strong relationships with ReLeased customers and suppliers.
  

Tech Perks Galore:

• HMO coverage
  
• Competitive Package
  
• Flexible work setup
  
• Prime office location
  
• Day shift schedule
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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