Travel Specialist

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style service and satisfaction. With an exclusive soontobeopen inviteonly members Club a boutique Hotel a selection of restaurants bars a spa and a bakery all in the heart of Tallinn Bombay is dedicated to transforming the landscape of luxury VIP experiences.

With a mobilefirst customerfocused approach and fun and exhilarating gameplay Bombay is crafted with one goal in mind: to redefine the future of luxury experiences in hospitality and entertainment. This means were all about building relationships for the longterm and creating personalised exceptional experiences worthy of a story.

Purpose of the role:

This role requires a selfmotivated critical thinker who will be a part of defining the future of the Bombay Travel brand. You will be expected to take ownership of your client base and their overall travel experience. Being a part of the Bombay Concierge team this role will deliver exceptional travel experiences for Bombay HNWI client base including their travel to visit our Bombay Collection assets and their personal trips as a benefit for some of our loyalty program members.

Your responsibilities will be:

• Using your experience in travel planning to provide a seamless experience to all Bombay valued customers whether they are using Bombay Collection assets or external partners.
• Delivering exceptional service to organise flights accommodation and related travel products that maintain and exceedour standards.
• Implementing processes and policies providing all travellers with relevant travel and government requirements and assisting them with compliance.
• Booking flights (commercial and private) hotels transportation and other key travel elements as well as managing changes and cancellations.
• Strong collaboration between internal teams to ensure a seamless customer experience is achieved.
• Organising bookings for individuals or larger groups.
• Owning personal targets and budgets.
• Creating digital documentation for customers as well as preparing and maintaining financial documents and reports.
• Keeping up to date with the latest industry trends.

What we expect from you:

• Comprehensive experience with and proficiency inGDS (Amadeus or similar).
• A passion for customer service and travel.
• 3 years of experience working in the travel sector.
• Excellent verbal and written English.
• Ability toconfidently and quickly learn new computer systems.
  
• An ambitious mindset being highly motivated and efficient in organising.
  
• Exceptional attention to detail withcreative problemsolving skills.
• Skills to expertlymanage multiple tasks in a fastpaced environment.
• Proven ability to meet and exceed targets.
• Readiness to work 12 weekends per month.
  
• Ability to travel occasionally.

Beneficial:

• Experience within the luxury segment.
• Gaming knowledge.

Why join Bombay

Here at Bombay Club we redefine entertainment pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is set to be as exceptional as the worldclass offerings we pride ourselves on.

We focus on your mental and physical wellbeing:

• We celebrate together. In addition to annual holiday you geta birthday day off paid vacation days to celebrate personal life achievements e.g. childs first school day marriage etc.
• Means to focus on your wellbeing via a monthly sports compensation with Stebby 3 health days per year private health insurance with Confido.
• Paid sickleave from the 2nd day.
• Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings).
• Opportunity to invest in the Groups own venture fund Yolo Investments.
• Most legendary events and networking opportunities with colleagues.
• A comfortable and contemporary office in the heart of the city with plenty of fruits snacks drinks and good vibes.
• Free parking at the office.