Tech Support Specialist
Tech Support Specialist
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Job Description
ROLE : TECHNICAL SPECIALIST
Location : SAN ANTONIO TEXAS
As a Sr. Tech Support Specialist you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels.
Primary Responsibilities:
Troubleshoot hardware and software issues and repair or escalate as needed.
Image configure and install new hire equipment per outlined procedures.
deliver and install printers peripherals and other hardware as needed.
recover hardware from terminated employees.
Use remote control tool to assist end users when needed
Provide an accurate record of each call in incident management tracking tool
Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
Anticipate customer needs and proactively identifies solutions
Plan prioritize organize and complete work to meet established objectives
Requirements (A bachelors degree in a technical field can be substituted for up to 2 years of technical experience):
2 or more years of experience with PC operating systems
2 or more years of experience in a customer service role
2 or more years of Technology Support experience
Experience with MS Office (including Word Excel and PowerPoint)
Experience with basic Networking Principles Internet Protocol Suite (TCP/IP) Local Area Networks (LAN) and Wide Area Networks (WAN)
Assets
Bachelors Degree or higher level of education preferred
Information Technology Certifications preferred
Computing Technology Industry Association A Certification preferred
Please email your resume to
Employment Type
Full Time
