Customer Service Representative REMOTE

• Maintaining a positive empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders forms applications and requests.
• Keeping records of customer interactions transactions comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

• Competitive salary.
• Health benefits.
• Flexible work arrangements.
• Professional development opportunities.
• Generous paid time off.
• Retirement savings options.
• Employee discounts and perks.
• Diversity and inclusion initiatives.
• Company culture and values.
• Opportunities for advancement.
• Make history while having fun.
• Passionate teammates

communication skills,active listening,problem-solving skills,empathy,time management,product knowledge,persuasion,adaptability,computer skills,receptionist duties,multitasking,appointment scheduling,teamwork,critical thinking,customer relationship management (crm),relationship building,social perceptiveness,analytical thinking,cultural awareness,team building,conflict resolution,conflict management,negotiation skills,stress management,decision making,creativity skills,performance management,client management,vendor management,sales skills,crm systems,organizational & writing skills,emotional intelligence,client follow-up,social media management,technical skillset