Delivery Director

Our cloud and infrastructure service line is looking for Delivery Director to join our Delivery team. As a Delivery Director you will be responsible and accountable for the performance of the delivery team and delivery quality of the engagement executive client and internal stakeholder satisfaction and engagement PL for the engagement. The Delivery Director is an experienced and active member of the Randstad Digital Delivery team while demonstrating professionalism and thought leadership through colleague and client interactions.

Required Skills

Excellent written and oral communicator across all levels of an organization particularly the executive level of an organization
Strategic thinker that has experience with developing multiyear strategic plans for executives
5 Years of running a $30M line of Business (PL management)
Client facing IT Solutions Service Delivery Experience in the IT Operations and Cloud and Infrastructure area
Ability to engage and manage tactical delivery on a daily basis ensuring SLAs and KPIs are met and identifying continuous process improvement opportunities

Job Duties

Managing a portfolio of clients:
Contributing to project plan development objectives and deadline setting as well as monitoring team progress against plan
Ensuring project compliance with milestones business objectives and client goals
Building strong relationships with both internal and external executives
Working independently on engagement tasks while directing junior resource efforts
Manage account teams and ensure client expectations are met
Liaison with the client to gain a thorough understanding of business vision and direction. Ensure efforts align with that direction
Recruit new resources capacity plan conduct performance management
Develop policies processes development programs to elevate the organization to meet client needs
Recommend business development strategies and process improvement opportunities that increase Randstads value proposition

General Practice Development: contribute to overall practice success including:
Providing thought leadership on technology trends and developments
Identify opportunities to develop and review intellectual capital
Providing inputs to the hiring process of new Solution Services candidates
Performing mentoring responsibilities for junior members of the team
Supporting company culture and ensuring timely communication

Lead Proposal Development: serve as a proposal design and development manager. Includes:
Assist in the pursuit of both new business opportunities and renewals for new and existing clients
Qualify opportunity leads from the field to ensure fit with offerings and likelihood of pursuit success
Create or assist with creation of proposal outlines and schedules
Collaborate with internal lead qualification team to score opportunities based on strategic and financial value competitive differentiation and relationship maturity
Create custom presentations and credentials based on competency or industry vertical
Manage and coordinate with other proposal teams on complex deals impacting more than one practice area
Ensure proposals are uploaded and indexed within collaboration tool for future use/reference
Engage and manage tactical delivery on a daily basis ensuring SLAs and KPIs are met and identifying continuous process improvement opportunities

Job Requirements

7 to 12 years of management and/or technology consulting experience
5 years of business development for technology solutions offerings
Bachelor degree preferably in information technology business or engineering disciplines
Proficient with Microsoft Office tools (including Word Excel PowerPoint Project and Visio)
Experience presenting to senior level management
Excellent communication interpersonal and organizational skills
Strong project management skills
Strong customer focus and customer service skills
Strong leadership and resource development skills Preferred
Proven history of business development success
4 years of project management or delivery of application management or IT outsourcing
Experience in delivering Managed Services

Desired Skills & Experience

5 Years of experience with a large consulting organization (NICE TO HAVE)
5 Industry experience in a line of business heavily interacting with IT