Housekeeping Runner

The Runner, is responsible for dispatching, collecting, restocking, delivering & inventorying all
housekeeping supplies to Guests, floors pantries or storage to enable smooth operation and
control of stock. He / She is also responsible for overlooking the Housekeeping store room
inventory, cleanliness & tidiness which include OS&E items, cleaning supplies, machineries &
room amenities. The runner may be assigned basic cleaning tasks at any given time. The Runner
keeps guest’s perspective in mind at all time to carry out the mission of the Housekeeping
Department as well as the company values & vision.

Primary Responsibilities

• Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times.
• Maintain excellent personal appearance and hygiene according to grooming standard.
• Attend daily briefing.
• Attend to training session when required.
• Greet guests and address them by name at all times when applicable
• Propose help to guest whenever applicable
• Deliver item to guest in a timely manner and according to standard set.
• Sign in and out master keys & devices daily, responsible for safe keeping of both
• Report maintenance issues found in work areas & escalate request when repairs are delayed.
• Receive, transfer & store all goods to designated storage area.
• Ensure cleanliness & tidiness of all storage areas are in strict compliance of hygiene & health &
• safety regulation
• May be requested to assist in cleaning tasks such as vacuuming, dusting, sweeping etc.
• Deliver and set up stores according to service established standards
• Keep accurate & clear records of all incoming & outgoing items including OS&E items,
• cleaning suppliers, machineries & minibar items to ensure accurate inventory, escalate
• discrepancy to Supervisor if any
• Collect goods from floor store rooms to pick-up station, or pantries
• Restock pantries with amenities & linens according to set up standard