Assistant Manager - Housekeeping - Jumeirah Gulf of Bahrain Resort Spa

About Jumeirah & The Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Bahrain Gulf Resort and Spa is an idyllic getaway situated majestically on the shores of the Gulf and takes its architectural inspiration from the gentle movements of the sea. The resort’s cluster of villas and elegantly designed rooms, along with the award-winning Talise Spa, offers a sanctuary for travelers looking to recharge and embark on a journey for wellbeing. Bahrain presents itself as a destination for the ultimate Middle Eastern experience, with its rich heritage of beautiful forts and charming bazaars blending perfectly with an inspirational vision for the future. The resort harmonises Jumeirah’s promise of unparalleled hospitality with the wonder of the destination, providing a true beachside escape in the heart of culture. Set to exceed all guest expectations, the resort and spa is an oasis for nature-loving friends, families and couples hoping to disconnect from the chaos of everyday life.

About The Job

An opportunity has arisen for an Assistant Manager role to join the Housekeeping Team at Jumeirah Gulf of Bahrain Resort & Spa Family.

The main purpose of the role is to assist the Housekeeping & Laundry Manager in smooth and efficient operation of the housekeeping department, ensuring maximum Guest satisfaction and adhering to the standards required by the hotel and assist in the planning process.

Duties And Responsibilities Of This Role

• Responsible for the supervision and coordination of the Housekeeping Attendants and Team Leaders by making sure that these services are available and carried out with the utmost efficiency.
• Interacts with suppliers and contractors.
• Helps in maintaining records of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, and mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning. Also keeps records and follow ups of the Rooms Preventive Maintenance Program.
• Follow-ups on all out of order rooms.
• Ensures correct distribution and control of master keys.
• Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.
• Ensures that all equipment is well maintained and handled correctly.
• Handles guest complaints in accordance with the customer feedback SOP’s. Reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.
• Checks the logbooks and follows up on outstanding matters.
• Assists in taking various inventories.
• Ensures that all colleagues report for duty punctually wearing the correct uniform and nametag and grooming standards are met at all times.
• Assists in the building of an efficient team of colleagues by taking an active interest in their welfare, safety and development.
• Ensures that all colleagues always provide a courteous and professional service.
• Supervises the colleagues with the department ensuring that the correct standards and methods of service are maintained.