Room Service Manager - Waldorf Astoria Lusail Doha

As Room Service Manager, you are responsible for managing room service operations to deliver an excellent Guest and Member experience. A Room Service Manager will also be required to manage, train, and develop team members and optimise sales and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards: • Provide effective leadership to the Room Service teams to ensure targets are met and exceeded both for the hotel and individual development • Ensure compliance of brand standards • Evaluate guest satisfaction levels with a focus on continuous improvement • Aware of trends and propose ideas to build the range and quality of Food and Beverage • Optimise sales and contain costs, identifying any areas for action • Set achievable budgets and other short- and long-term functional goals • Maintain consistent communication with Training and Development department to ensure teams at all levels are trained and developed through the use of structured training calendars • Maintain strong internal control environment and compliance to hotel/company policies and procedures What are we looking for? A Room Service Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: • Previous experience in a similar role • Effective management skills • Negotiation and influencing skills • Positive attitude • Excellent communication skills • Ability to work under pressure • Good grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Previous experience within the hospitality industry • Previous experience managing payroll, budgets and forecasting • Commercial and industry knowledge What will it be like to work for Hilton? The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation