CRM amp Tech Support Administrator - English - Remote from anywhere in the world

Position: CRM & Tech Support Administrator

Location: Remote from anywhere in the world

Employment type: Service Agreement/Selfemployment (no Employment contract option available)

Remuneration: Fixed monthly payment

RESPONSIBILITIES:

• Manage and maintain the companys CRM system ensuring optimal functionality and data integrity
• Configure and customize system settings based on user needs and business requirements
• Create and maintain user profiles and manage access permissions
• Generate reports and analyze data to provide insights into client behavior and trends
• Provide ongoing training and support to users on CRM functionalities
• Provide prompt and courteous technical support to clients troubleshooting and resolving issues related to the trading platform account management and other functionalities
• Communicate effectively with clients to understand their issues and provide clear
  solutions
• Document and escalate complex issues to the appropriate technical team members
• Maintain and update knowledge base articles and FAQs
• Stay uptodate on company products and services

REQUIREMENTS:

• Minimum 1 year of experience as a CRM administrator or similar role
• Prior experience in the CFDs/FX/iGaming or similar sector and field is a necessity
• Excellent command of English language
• Demonstrated proficiency with a leading CRM platform (e.g. Salesforce HubSpot)
• Strong understanding of CRM best practices and data management principles
• Strong understanding of computers and basic troubleshooting techniques
• Excellent organizational and communication skills

OFFER:

• Competitive remuneration
• An opportunity to build a company and grow in it
• Private medical insurance
• The freedom and flexibility of fully remote work
• Collaborative and supportive team environment