Customer Success Manager -Europe

Enterprise Bot is a rapidly expanding conversational AI technology scaleup company that has been providing advanced automation solutions to large companies worldwide since 2017. Our cuttingedge technology is trusted by wellknown companies such as SIX Group (Swiss Stock Exchange) SWICA Generali and others to enhance customer contact automate processes and drive revenue growth. Our global team comprises over 50 highly skilled professionals from diverse backgrounds.

Fostering a truly open and progressive company culture with stateoftheart engineering solutions working at Enterprise Bot is a refreshing mix of purpose challenge and fun.

Tasks

Ready to be the superhero our clients need As a Customer Success Manager at our conversational AI company you wont just be managing accounts; youll be guiding our clients through a journey of discovery implementation and success with our AI solutions. With your techsavvy exceptional communication skills and a keen ability to build relationships youll become an indispensable ally ensuring that every client achieves their version of success with our products.

Key Missions:

• Onboarding Navigator: Lead the way for new clients ensuring they are smoothly integrated into our world of AI/SaaS solutions and setting them up for success.
• Engagement Conductor: Keep the rhythm of client engagement upbeat and proactive. Understand their goals and tune our solutions to play the perfect harmony.
• Relationship Architect: Build strong enduring relationships with clients laying the foundations for trust success and mutual growth.
• Adoption Catalyst: Fuel the adoption and effective use of our products providing insights training and support to unlock full value.
• Feedback Loop Coordinator: Channel client feedback into actionable insights helping to refine our offerings and drive continuous improvement.
• Growth Scout: Work closely with sales to spot opportunities for renewals and upselling paving new paths for client and company growth.
• Client Champion: Be the voice of the customer within our team advocating for their needs and ensuring we remain a customercentric organization.

Requirements

• Bachelors degree in business administration Computer Science or related magic field.
• 35 years of experience in customer success or similar roles ideally within the SaaS industry. Expereince in AI automation industry will be a huge plus.
• Exceptional communication and presentation skills capable of breaking down complex concepts into superhero simplicity.
• Analytical mindset able to navigate through data with the precision of a detective.
• Proven multitasking skills managing multiple client relationships with ease and effectiveness.
• A customerfirst attitude passionate about delivering value and exceeding expectations.
• Team spirit thriving in collaboration with other departments and contributing to a dynamic work environment.

Benefits

• A culture comprised of diverse global teams who have a passion for collaboration and client service.
• A competitive salary and scope for further advancement
• Stateoftheart engineering solutions working at Enterprise Bot is a refreshing mix of purpose challenge and fun

If youre passionate about technology love helping clients succeed and are eager to be part of a dynamic innovative team your quest starts here. Join us in empowering businesses with cuttingedge AI solutions and make a lasting impact. Lets transform customer success stories together!

Apply now and be the hero of our clients success stories!