Providing a personalized, friendly and efficient service
Provide exceptional, efficient counter and sales service for all customer segments, wealth and personal banking (WPB), Premier and Corporate
Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
Updating customer profile screens with details of customer contact.
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