Overview:
The Debt Collector plays a crucial role in the organizations financial stability by ensuring timely collection of outstanding debts and minimizing bad debt losses. They are responsible for contacting debtors and negotiating payment plans as well as maintaining accurate records of all collection activities.
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Key Responsibilities:
- Contacting debtors to discuss outstanding debts and payment plans
- Negotiating repayment arrangements with debtors
- Monitoring accounts to identify overdue payments
- Preparing and maintaining accurate records of debt collection efforts
- Investigating and resolving billing discrepancies
- Adhering to all legal regulations and industry standards
- Implementing strategies to minimize bad debt losses
- Collaborating with legal counsel when necessary
- Using various communication channels to reach debtors
- Providing regular updates on debt collection activities
- Preparing reports on collection activities and delinquency rates
- Adhering to ethical and professional standards
- Assisting with process improvements to enhance collection efforts
- Handling inquiries from debtors regarding their accounts
- Working with the finance and accounting teams to reconcile accounts
Required Qualifications:
- Bachelors degree in Finance Business Administration or related field
- Proven experience in debt collection or a related field
- Strong knowledge of debt collection laws and regulations
- Excellent negotiation and communication skills
- Ability to work well under pressure and meet collection targets
- Proficiency in using collection software and MS Office
- Strong analytical and problemsolving abilities
- Detailoriented with a focus on accuracy
- Ability to maintain confidentiality and handle sensitive information
- Proven track record of successful debt recovery
- Knowledge of skip tracing and investigative techniques
- Excellent organizational and time management skills
- Strong ethics and integrity in handling sensitive financial matters
- Ability to work independently as well as part of a team
- Willingness to adapt to changing environments and demands
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