Ready to take your Workforce Management (WFM) skills to the next level
Were seeking a seasoned Assistant Manager WFM in Mumbai or Pune to join our client highperforming BPO team! Are you an analytical leader with a passion for optimizing operations Do you thrive in a fastpaced environment where your decisions directly impact success If so then this opportunity is for you!
You need to be flexible in UK Shift s
Why You Should Apply:
- Lead with Impact: Spearhead core WFM activities including forecasting capacity planning rostering scheduling headcount tracking and seating.
- Develop Your Team: Guide and mentor your team while fostering a collaborative and resultsoriented environment.
- Make a Difference: Your expertise will play a critical role in ensuring operational efficiency and delivering exceptional client service.
Competitive Compensation: Enjoy a rewarding package that recognizes your skills and experience
Requirements
Who Were Looking For:
- Proven track record of success as a WFM professional with a minimum of 5 years of experience.
- Minimum 2 years of experience in a team management role within Operations Planning or Workforce Management.
- Indepth knowledge of WFM principles forecasting methodologies and scheduling optimization techniques.
- Strong analytical skills with proficiency in WFM software tools (e.g. Blue Prism Teleopti).
- Excellent communication and interpersonal skills to effectively collaborate with crossfunctional teams.
- Demonstrated leadership qualities and the ability to motivate and guide your team.
- Flexibility to work rotational UK Shifts (5 days window starts from 1.00pm to 2.00am).
RTA Scheduler, RTA, Real Time Analyst, WFM, Work Force Management, Capacity Planning