Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process
Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery and Net Promoter Score (NPS)
Processing orders by coordinating with sales, product marketing, logistics and other internal teams to ensure that customers receive accurate and timely delivery of products
Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues
Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
Supporting the sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
Implementing and maintaining customer support processes and sharing functional best practices and lessons learned across the organization
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