Client Success Specialist - LATAM Market

Hello!

At Factorial were looking for a Client Success Specialist for the LATAM Market (onsite) to help us take the company to the next level.

We want to develop the extremely talented people in our team scale the company culture and evangelize our views on how Human Resources can make a difference for organizations worldwide.

About us

Factorial is an HR Software startup founded 5 years ago weve won awards and received outstanding customer feedback since day one. It has closed over 80M$ in funding with top international venture capital firms (Tiger CRV Creandum Point Nine Capital and K Fund). Please take a look and see how we started: The origin

Diversity is part of our culture we have more than 25 countries in our teams and are infused in an inclusive environment for all employees and candidates. Please feel free to apply in the way it suits you better! (blind resume identity pronouns cover letter etc). We do not discriminate in any aspect in fact; Factorial encourages everyone to join us!

Our Mission

To help small and medium companies automate HR workflows centralize people data and make better business decisions. Currently serving thousands of customers in over 60 countries all over the world and across industries it has built a super talented team of over 400 people in its headquarters in sunny Barcelona.

The Role

What will I be doing

We are looking for a Client Success Specialist to join our Customer Experience team. Currently the team is made up of 40 people of different nationalities. We want someone with excellent communication skills who likes to solve problems and who always gives the best answer to the client. If you are looking for a challenge join our Family!

Your functions will be:

• Solve complaints and queries via ticket/phone within the expected time limits (SLA).
• Control and follow up any bugs with the operations team and the client.
• Lead implementations sessions successfully. Provide a wonderful first set up experience with new clients from end to end (emails session/s and feedback)
• Retain companies under 49 seats. This is one of the most important tasks where you can apply everything learned in the Customer Experience world.

Requirements

We look for ambitious people who want to start a career in Customer Experience. We look for people who can work in the LATAM Market. Our office is in Mexico City.

Required skills:

• Selfmotivated and autonomous.
• Great multitasker.
• Flexible fast learner ( you should get easily familiar with software systems)
• Excellence in communicating and problemsolving
• Native level of Spanish
• Previous experience in Customer Support/Experience

Benefits Perks of being part of our team

1. High growth multicultural and friendly environment
2. Factorial Language exchange
3. Free caffeine and theine
4. Health plan
5. Hybrid work and early Fridays
6. Brakfast and snacks

Want to know more about us We #betonpeople