Customer Support Executive Semi-Voice

About Organization:

Overview:

Key Responsibilities:

• Handle customer queries via email chat calls related to doctor appointment/ home sample collection/ medicine delivery
• Provide accurate valid and complete information by using the right methods/tools
• Resolve customer complaints and issues in a timely manner
• Ensure customer satisfaction and provide professional customer support
• Document customer interactions and transactions
• Identify and assess customers needs to achieve satisfaction
• Monitor customer satisfaction metrics and provide feedback to the team
• Collaborate with other teams to ensure seamless customer service
• Follow communication procedures guidelines and policies
• Offer solutions and alternatives to meet customers needs
• Stay uptodate with product knowledge and industry trends
• Handle multiple tasks and prioritize work effectively
• Contribute to team efforts to achieve excellent customer service
• Assist in training new customer support representatives
• Attend educational opportunities to improve knowledge and skills

Required Qualifications:

• Bachelors degree in any field
• 1 2 years of experience in customer support (SemiVoice)
• Excellent verbal and written communication skills
• Strong problemsolving and decisionmaking abilities
• Ability to multitask and manage time effectively
• Good understanding of customer satisfaction principles
• Proficiency in MS Excel is a must
• Ability to work in a fastpaced environment
• Strong team player with a customerfocused approach
• Knowledge of help desk software and ticketing systems
• Ability to adapt to new tools and technologies
• Familiarity with social media platforms and their usage for customer support
• Positive attitude and willingness to learn and grow
• Flexibility to work in shifts and handle a varied workload
• Certification in customer service or related field (preferred)

verbal and written communication,problem solving,microsoft excel,customer support,ms excel,bpo,communication skills,hospitals,customer experience,empathy,problem-solving,customer satisfaction,ticketing systems,healthcare,customer service,email,time management,chat,help desk software,social media platforms