Overview:
As a Call Center Executive at our Company Name location in Location you will play a crucial role in delivering exceptional customer service. You will be responsible for handling inbound and outbound calls addressing customer inquiries and resolving issues ensuring a positive customer experience. Your contribution will directly impact our companys reputation and customer satisfaction.
Key Responsibilities:
- Handle incoming and outgoing calls professionally and efficiently
- Listen and respond to customer inquiries and concerns
- Provide accurate information about products and services
- Assist customers in resolving issues and escalating where necessary
- Meet and exceed customer service expectations and standards
- Maintain customer records by updating account information
- Conduct followup calls to customers when necessary
- Adhere to call center performance metrics and KPIs
- Collaborate with team members to achieve collective goals
- Use CRM software to manage customer interactions
Required Qualifications:
- High school diploma or equivalent
- Prior experience in a customer service or call center role
- Excellent verbal and written communication skills
- Strong problemsolving abilities and attention to detail
- Ability to multitask and work in a fastpaced environment
- Good organizational and time management skills
- Proven ability to work effectively in a team
- Proficiency in using CRM software and basic computer skills
- Ability to remain calm and professional under pressure
- Understanding of call center performance metrics and KPIs
problem-solving,crm software,computer skills,customer,outbound calls,inbound calls,teamwork,communication,communication skills,customer service