Guest Service Agent Associate
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Job Description
• Achieve positive outcomes from Guest queries in a timely and efficient manner • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments • Demonstrate a high level of customer service at all times • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Employment Type
Full Time
