Sr System Reliability Engineer Application Support

Fulcrum Digital is an agile and nextgeneration digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food health care and manufacturing.

The Role

• Provide L2 support to production system like application database middleware components infrastructure and network components
  
• Manage productions incidents endtoend within defined SLAs with focus on resolution rather than who caused it.
  
• Interact with various stake holders such as Release managers program leads service managers development and test leads
  
• Review operational readiness requirements such as monitoring and alerting log rotation and resilience of the components and report the gaps
  
• Provide preimplementation support with activities such as release notes review and implementation dry runs.
  
• Protect production components by running health checks monitoring latency and memory utilization.
  
• Automate dayto day activities and propose changes that improve reliability
  
• Participate in CAB and provide feedback on change requests
  
• Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.
  
• Practice incident management best practices and perform RCA.
  
• Participate in disaster recovery tests and operational acceptance tests
  
• Analyze the technology stack that makes up the product and optimize recovery time objective.
  
• Work with team members spread across and time zones
  
• Share knowledge document improvements and mentor junior resources
  

Requirements

Responsibility Matrix

• Deployments MTF/Prod
  
• Maintenance items (including stop/start Disaster Recoveryrelated activities etc.)
  
• Monitoring
  
• Support TRTs
  
• Incident creation
  
• CR for changes in MTF/Prod
  

• Log Monitoring Tool Splunk
  
• Application Monitoring tool Dynatrace
  
• Ticketing incident/problem management tool Remedy
  
• Linux
  
• SQL
  
• Devops Basics CICD Basics Overview of git Bit bucket SonarQube Fortify CI(Jenkins) ARA Saltstack Chef Artifactory MC DevOps Tool chain
  

Linux & Shell Scripting

ITIL / ITSM

PL/SQL

Application Troubleshooting

Monitoring Tool Splunk (preferred) Dynatrace (preferred) or any other monitoring tool

Jenkins CI/CD(Basic)

Groovy basic

Any Cloud AWS / Azure / PCF Basic

Git basic/bit bucket Basic

Even Framework architecture Basic

Ansible/Chef good to have