Job Title:
Job Template Consulting Process design Business Analyst Service Assurance SNOW Workforce management
Responsibilities:
Process Analysis & Design Business Analysis:
- Understanding of service assurance journey and service operations activities.
- Ability to analyze current business processes across various functions.
- Collaboration with stakeholders to identify pain points and objectives.
- Proficiency in designing TOBE (future state) business processes.
- Documentation of processes incorporating best practices.
- Experience in creating process maps and visual representations.
- Familiarity with BPMN tools and process design tools like ARIS.
- Knowledge of process automation tools like Camunda or Appian.
- Understanding of process mining tools like Celonis.
- Ensuring delivery conforms to contractual outcomes and timelines.
Project Management:
- Support in project planning risk and issue management.
- Assistance in budgeting processes.
- Experience in leading teams of at least 4 members.
- Familiarity with service assurancerelated consulting exercises/proposals.
Service Operations Improvement:
- Experience in working with service operations teams to improve processes.
- Knowledge of fiber access products is desirable.
Data Analysis and Insights:
- Exposure to deriving insights from data.
- Identifying trends and making recommendations for quality and operational improvement.
- Collaboration with leaders to understand key value drivers and challenges.
Job Location: Chennai Bangalore Hyderabad Pune
Remote Work :
No