Customer Service Exe....
Customer Service Executive
Posted on :
03-04-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
Making & receiving customer inquiry calls
Handling customer complaints
Collecting & analysing customer feedback
Responding to customer reviews
Support software training & software installation with customer
Intervention driver fatigue cases for commercial bus & SME companies
Assist in the retrieval of camera footage for customers
Prepare usage report for sales team for grants claim
Prepare telematic reports for customers to improve driver behaviours & help
reduce accident cases
Data analytics for software & product accuracy
Backend QC check for new vehicle installation project
Observe & monitor for server performance
Arrange CCTV installation or maintenance booking with the customer
Additional Information:
Interpersonal and customer service skills
Analytical and problemsolving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among the customer service team
Attentiveness and patience
Timemanagement skills
Ability to find positivity in any situation
Customer Service Executive
Employment Type
Full Time
Company Industry
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