Salesforce Customer Success Manager

Position: Customer Success Manager

Location: Remote

Head Office: Irvine CA

Skills: Functional Consultant Salesforce Business Analyst / Project Management Salesforce Implementation Accounts / Client Management Use Cases User Stories Offshore team coordination.

Job Description:

To be part of a thriving Salesforce Business / Project Management practice and work with customers in different geographies who consume our OnDemand services. This role will allow you to become the goto person for Salesforce solutions and services for the customers.

In this role you will split your time between Practice Management (20%) Project Delivery (20%) Customer Success Management (40%) and Account Management (20%).

• Experience in of SFDC platform with Strong Business Analyst / Project Management.
• Experience with Salesforce Technical Development will be added advantage.
• Work closely with the customer stakeholders to understand business needs
• Translate business requirements to system requirements
• Create user stories and acceptance criteria in JIRA
• Work closely with the delivery team and make sure the delivery team understands the user stories
• Be involved in System Testing and User Acceptance Testing (UAT) and ensure that the development is as per the user stories.
• Knowledge in enterprisewide processes systems and methodologies
• Experience with Agile delivery methods is desired
• A demonstrable track record of successful CRM design planning and implementation of Salesforce is a critical requirement for this position.
• Experience defining Salesforce optimization strategies
• Familiar with standard methodologies (Marketing/Sales/Service Cloud Lightning Connect)
• Interpret customer business needs and translate them into application and operational requirements
• Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required
• Excellent consulting communication written and presentation skills.
• Comfortable in a fastpaced highpressure rapidly evolving entrepreneurial environment.
• Ability to successfully engage in multiple initiatives simultaneously is required.

Certification:

• Salesforce Administration Certification is must
• Any Certification related to Business Analyst or Project Associate
• Any Certification related to Project Management CSM CSPO and Agilist

Skill Set:

Customer service minded

Solutions oriented with good problemsolving skills

Results driven

Attention to detail

Proactive and take initiative

Hands on approach