Relationship Officer

• Ensure optimal usage of all devices and channels
  
• Work with team members to ensure that customers needs are met
  
• Works closely with the line manager to ensure optimal performance
  
• Builds self to ensure adherence to company regulations and performance goals.
  
• Constant innovation about all the products the team has to offer.
  
• Design and implement strategic plans to reach sales targets (terminal deployment cash out transfer and VAS).
  
• Cultivate lasting relationships with customers to grow customer loyalty.
  
• Promote weekly monthly and quarterly sales objectives.
  
• Driving Agents to do BVN enrolment and card issuance.
  
• Acquire Super Agents and direct Agents in the region.
  
• Ensure at all times 80% of terminals deployed are active.
  
• Ensure agents and Super Agents are adequately supported.
  
• Manage Agent clusters portfolios and targets.
  
• Meet personal sales target of 50 POS terminals and 50 reactivation targets per month.
  
• Reports directly to the Regional Relationship Lead
  
• Other duties assigned by your supervisor
  
  

Requirements

• BSc/HND in Business Accounting Economics Management or relevant working experience in these areas.
  
• At least 2 years of experience in banking or related field.
  
• Knowledge of Merchant Acquiring Services and Digital Banking Services within financial institutions.
  
• Good Communication skills and strong team player.
  
• Good at English and Microsoft Office (Word Excel and PowerPoint).
  
  

Benefits