Customer relationship manager

Overview:

Key Responsibilities:

• Building and maintaining strong longlasting customer relationships
• Understanding customer needs and identifying sales opportunities
• Managing customer accounts and addressing inquiries or concerns
• Developing and implementing customer retention strategies
• Collaborating with sales and marketing teams to enhance customer experience
• Resolving customer complaints and issues
• Conducting customer satisfaction surveys and feedback analysis
• Utilizing CRM software to organize track and manage customer interactions
• Meeting and exceeding sales targets and KPIs
• Preparing regular reports on customer engagement and satisfaction
• Forecasting and identifying potential risks or challenges in customer relationships
• Conducting market research to stay informed about industry trends and competition
• Training and mentoring junior customer service representatives
• Participating in internal and external customer meetings and events
• Implementing customer loyalty programs and initiatives

Required Qualifications:

• Bachelor s degree in Business Administration Marketing or related field
• Proven work experience as a Customer Relationship Manager or similar role
• Excellent communication and interpersonal skills
• Deep understanding of customer service principles and practices
• Strong problemsolving and negotiation abilities
• Proficiency in CRM software and MS Office
• Ability to meet and exceed sales targets
• Solid time management and organizational skills
• Demonstrated track record of successful customer retention and satisfaction
• Experience in developing customer loyalty programs
• Ability to work well in a team and lead by example
• Knowledge of market research techniques and databases
• Flexibility to travel for client meetings or events
• Certification in Customer Relationship Management is a plus
• Proven track record of maintaining and expanding customer relationships

communication,customer service,sales,negotiation,crm software,time management,teamwork