Tele caller Executive Fresher

Overview:

Key Responsibilities:

• Make outbound calls to potential and existing customers
• Explain products and services to potential customers
• Answer questions about products or the company
• Maintain customer records by updating account information
• Resolve product or service problems by clarifying the customers complaint
• Influence customers to buy or retain companys products or services
• Keep accurate records of customer interactions
• Handle customer objections and offer solutions
• Follow communication scripts when handling different topics
• Meet personal and team targets
• Assist in sales and marketing activities
• Document all call information according to standard operating procedures
• Obtain and evaluate all relevant data to handle complaints
• Observe communication etiquette in dealing with customers
• Maintain confidentiality of customer information

Required Qualifications:

• High school diploma or equivalent
• No prior experience required freshers are welcome
• Excellent communication and negotiation skills
• Ability to work in a fastpaced environment
• Good listening skills
• Basic computer skills and familiarity with CRM systems
• Ability to handle rejection and remain resilient
• Strong organizational and time management abilities
• Positive attitude and desire to learn and grow
• Team player with the ability to work independently as well
• Customer service orientation
• Ability to adapt to different personality types
• Flexibility to work in shifts if required
• Understanding of sales principles and customer service practices is a plus
• Knowledge of a second language is an advantage

communication,flexibility,crm systems,positive attitude,customer service orientation,communication skills,sales principles,team player,computer skills,listening skills,resilience,persuasion,negotiation skills,time management,customer service,organizational skills