- Greeting customers assessing their needs and providing assistance throughout their service visit.
- Advising customers on necessary maintenance or repairs based on their vehicles condition manufacturer recommendations and service history.
- Coordinating service appointments to ensure efficient use of the service departments resources and timely completion of work.
- Creating and maintaining accurate service records including detailing the services performed parts used and any warranties or guarantees applicable.
- Recommending additional services such as preventive maintenance packages accessory installations or upgrades based on the customers vehicle and driving habits.
- Addressing customer concerns or complaints promptly and professionally and working with the service team to resolve issues to the customers satisfaction.
- Liaising between the customer and service technicians to ensure clear communication of vehicle issues and necessary repairs.
- Contacting customers after service to ensure satisfaction address any further questions or concerns and schedule future maintenance appointments.
- Collaborating with the sales department to promote service offerings and generate additional revenue through service contracts extended warranties or other aftermarket products.
- Adhering to company policies industry regulations and ethical standards in all interactions with customers and handling of sensitive information.
Requirements
- A high school diploma or equivalent is typically required. Bachelor Degree in automotive technology business administration or customer service is an advantage.
- A strong understanding of automotive systems components and maintenance requirements is essential.
- Excellent communication and interpersonal skills are crucial for effectively interacting with customers understanding their needs and providing solutions.
- Service advisors often need to upsell maintenance services repairs and aftermarket products.
- Familiarity with automotive service software and computerized diagnostic tools can be advantageous for efficiently managing service records generating estimates and communicating with technicians.
- Service advisors should be capable of quickly assessing vehicle issues identifying potential solutions and making recommendations to customers.
- Familiarity with relevant laws regulations and industry standards governing automotive sales and service practices is important for ensuring compliance and protecting the companys reputation.
A high school diploma or equivalent is typically required. Bachelor Degree in automotive technology, business administration, or customer service is an advantage. A strong understanding of automotive systems, components, and maintenance requirements is essential. Excellent communication and interpersonal skills are crucial for effectively interacting with customers, understanding their needs, and providing solutions. Service advisors often need to upsell maintenance services, repairs, and aftermarket products. Familiarity with automotive service software and computerized diagnostic tools can be advantageous for efficiently managing service records, generating estimates, and communicating with technicians. Service advisors should be capable of quickly assessing vehicle issues, identifying potential solutions, and making recommendations to customers. Familiarity with relevant laws, regulations, and industry standards governing automotive sales and service practices is important for ensuring compliance and protecting the company's reputation.