Operations Specialist
Operations Specialist
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Job Description
Role Overview
We are seeking a passionate individual to join our operations team in Nigeria. As the Operations Specialist you will support the director of operations in coordinating the operational excellence of our company in Nigeria ensuring we deliver highquality service efficiently and effectively. You will oversee all aspects of our operations from general operations to clinical services people and finance.
Responsibilities
Clinic Coordination
Coordinate the activities of Platos online clinic to ensure patient satisfaction
Support clinicians to monitor outcomes and metrics that matter to patients
Constantly appraise the care delivery process and drive improvement measures
Collaborate with the customer success team in onboarding independent clinicians to ensure delivery of highquality care
Provide consultative support to customers through their onboarding process
Guide and support members in choosing plans
Oversee the operational process of matching members to care teams.
People
Support management in conducting performance management
Support recruitment and keep track of company needs for talents
Provide support to other Platos employees and ensure cultural fit
General Operations
Support the Director of Operations and delivery to establish and refine the operating system of the business
Manage inventory levels and ensure adequate stock of necessary supplies.
Coordinate with vendors to place orders track deliveries and resolve any issues related to inventory management.
Coordinate the process of fulfilling customer s orders via approved vendors
Finance: Manage cash flow for Platos Health Nigeria banking relations pay salary
Administration: Ensure smooth operations of Platos Health office in Nigeria
Requirements
A degree in Business Administration Operations Management Healthcare Administration or any related field.
13 years experience in operations management with some experience in the healthcare industry.
Strong leadership and management skills
Excellent communication and interpersonal skills
Accountability and collaborative skills with a high degree of ethical standards and integrity.
Good people management and conflict resolution skills.
Detailoriented with a strong focus on quality and accuracy.
Ability to work effectively in a fastpaced dynamic environment.
Fluency in English and a Nigerian language is required.
Benefits
Competitive Salary
Stock Options plans
Health Insurance (medical dental and optical)
Free access to Platos and a registered dietitian coach
Work device and remote work support as needed
Professional development fund
A degree in Business Administration, Operations Management, Healthcare Administration, or any related field. 1-3 years experience in operations management with some experience in the healthcare industry. Strong leadership and management skills Excellent communication and interpersonal skills Accountability and collaborative skills with a high degree of ethical standards and integrity. Good people management and conflict resolution skills. Detail-oriented with a strong focus on quality and accuracy. Ability to work effectively in a fast-paced, dynamic environment. Fluency in English and a Nigerian language is required.
Employment Type
Full Time
