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You will be updated with latest job alerts via emailJOB RESPONSIBILITIES:
Participation in requirement gathering phases to provide time estimation to users needs.
To lead design and implement overall solution architecture comprising the conceptual technical and physical aspects and code review
Responsible for review of plan design and implementation of the overall solution architecture comprising conceptual (functional and nonfunctional) technical and physical architecture
Demonstrate Thought Leadership toward white space solutions
Provide system & applicationlevel solutions framework & methodologies
Understand the customer requirements to build/identify areas that need to be Proof of concept
Actively participate in POCs and present to the customer
Conduct research on service offerings market trends industry analyst interactions
Provide architectural oversight and guidance for RFPs and ongoing project deliveries
Expert with Javascript and ServiceNow Javascript APIs
Write/create custom business rules client scripts; the script includes UI policies ACLs data policies UI scripts
Lead development effort of solutions in three (3) or more of the following specializations:
ServiceNow Mainline Application(s) (ITSM ITBM CSM HR ITOM etc). Required Knowledge Management and Portal experience
Service Portal (HTML CSS AngularJS SASS Bootstrap)
Custom Application Development (Scoped Applications)
3rd Party Integrations Development (REST SOAP MID Servers etc)
Attend requirements review and validation sessions as required
Participate in scrum ceremonies
Deliver measurable positive results within the client and teams timeline resulting in positive feedback from clients
Build on current platform knowledge by learning new modules and broadening skillset
Continue learning service delivery solutions technologies and methodologies
Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
Uphold excellent time management and organizational skills with an aptitude for creative problemsolving.
Remain innovative creative selfdirected a great leader and team player with a record of accomplishment in managing multiple complex tasks
Utilize strong communication presentation and writing skills
Maintain current certifications keep up to date on all Delta releases
MEASURES OF SUCCESS:
Experience with Web Technologies (XML HTML/CSS AJAX JavaScript Web Services etc.).
Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.
Deep knowledge of ServiceNow Portal Knowledge Management ITSM ITOM DevOps and SecOps.
Should have understanding of ServiceNow AI Search functionalities
Should have understanding of ServiceNow NOW mobile app and configuration
Familiar with Virtual assistant chatbots integrations
Knowledge Articles creation and set up
Good understanding of ITIL processes.
Good understanding of agile and hybrid Project Management methodologies.
Knowledge of ServiceNow instance design and administration.
Experience in an enterprise environment with multiple integration points.
Strong analytical skills to identify problems and recommend solutions that meet business requirements.
Good communication and interpersonal skills to effectively collaborate with users stakeholders and team members.
Ability to work independently and take ownership of projects.
Must be a team player to work with architects platform administrators and process owners.
Experience in ServiceNow administration and development.
Handson development management and deployment experience with ServiceNow.
Troubleshooting debugging and problemsolving skills.
Must know tools like Excel Visio and other Microsoft products.
KEY QUALIFICATIONS & EXPERIENCES:
At least 9/ years experience in developing and administrating the ServiceNow Platform.
Bachelors degree in computer science information systems or another related field (or equivalent work experience).
Broad exposure to IT infrastructure and application landscape ideally with technical depth in a discipline/ITSM process.
JavaScript: 5 Years minimum.
Certifications Preferred:
ServiceNow certified Master Architect or Candidate is preferred
ServiceNow Admin and Developer certified in and working experience at least two or more modules (Knowledge Management ServiceNow Portal ITSM CSM GRC HR SecOps)
Full Time