Own key account onboarding processes including scanning inventory for catalogue creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc)
Actioning vendor changes i.e. opening hours, contact numbers, assortment
Responsible for updating vendor's assortment catalogue and integrations process for assortment, inventory management & price updates
Regularly reviewing vendor's assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager
Generating performance reports supported with detailed data analysis to drive the right focus on key improvement areas
Regularly visiting vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points and best practices
Provide operational oversight on vendors' performance
Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices
Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
Vendors' point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately
Collaborate with other VCs within the market and across the region for best practices and lessons learned
Consistently able to prioritise by focusing on high-impact/critical tasks and multi-task
Ability to react to local market issues with appropriate solutions and escalate to local Ops Manager, where necessary
Communicating key trends, opportunities and issues effectively to local operations managers and key account managers
What Did We Order?
Strong vendor operational knowledge
Ability to document processes and guidelines
Ability to work with data and highlight key insights
Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
Ability to build relationships, motivate peers and manage upwards
3+ years experience in an operational role
Understands grocery operations
Ability to build relationships, motivate peers and manage upwards
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