First point of contact for customer queries and faults, responsible for managing technical inquiries and complains through ticketing system as well as emails to diagnose customer faults to resolution, whilst also maintaining accurate records within the CRM system.
Fixing, troubleshooting and resolving issues to agreed service level agreements (SLA's)
Developing and maintaining excellent stakeholders management and becoming a trusted source of advice
Being on-site with customers when required
Provide exceptional Service support to the business
Provide solution(s)/work around(s) to incidents and problems
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