Customer Support Representative
Overview:
The Customer Support Representative is a vital role within our organization serving as the primary point of contact for our customers. This position is crucial for maintaining customer satisfaction and loyalty through the resolution of inquiries and issues. The Customer Support Representative will interface directly with customers and collaborate with internal teams to ensure a seamless customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Provide accurate information about products and services
- Resolve customer issues and complaints with patience and empathy
- Escalate complex issues to the appropriate internal teams
- Document customer interactions and transactions
- Identify and assess customers needs to achieve satisfaction
- Collaborate with sales and marketing teams to improve customer retention
- Assist in creating and maintaining knowledge base articles and FAQs
- Contribute to ongoing process improvement initiatives
- Adhere to company policies and procedures
Required Qualifications:
- Bachelors degree in business communications or a related field
- Proven experience in a customer support role
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fastpaced environment
- Strong problemsolving abilities
- Empathetic and patient demeanor
- Proficiency in CRM software and help desk systems
- Technical aptitude and ability to learn new systems quickly
- Attention to detail and accuracy in data entry
- Ability to work effectively in a team environment
Facetoface interviews
Three rounds:
Paragraph Test
Group Discussion
Personal Interview
Shift Details:
Night Shifts: Twice a week
Working Days: 5.5 days per week
Pick and Drop Cab Facilities provided for Night Shifts
*Day shift is also available
Requirements:
13 years of experience
Strong communication skills
Processoriented mindset
communication,multitasking,empathy,customer,crm