Supporting Azure Containers customers with Azure Cloud Containersrelated technical concerns and questions.
Reviewing and understanding Cloud configurations and scoping the correct level of troubleshooting and Cloud resource types that are of concern in each issue case.
Incident/Support case logging categorization prioritization assignment coordination and communication until resolution.
Coordination with advisors and other related support teams.
Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner.
Drive the issue / support request from first customer interaction to final resolution of Containers related issue.
KEY RESPONSIBILITIES
Demonstrate ownership of incident tracking triage mitigation and resolution.
Demonstrate strategic thinking quantitative and analytical skills and collaboration.
Ability to work under stress and handle crisis situations.
SKILLS
Strong skills in Cloud based tech solutions broadly.
Very strong skills in Azure Containers architecture operations and troubleshooting ACR ACI AKS primarily.
Excellent analytical and troubleshooting skills.
2 years of cloudbased tech experience (Preferred).
Strong fault analysis/determination and problemsolving skills.
Communicate and collaborate effectively in English. Excellent written and verbal communication skills are must.
Able to perform work under continuous deadline pressure.
Documenting troubleshooting and problemresolution steps.
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