Designation: Client Relationship Manager (356459)
Role: Account Manager 80% 20% Sales
KEY SKILLS:
A minimum of 5 years client involvement with a proven record of interacting with clients in a positive professional and tactful manner. Understand system interfaces the import/export of claims eligibility providers accumulators etc. Baseline triaging for all customer submissions. Communicate directly with customer to resolve problems. Work with other departments to research and resolve customer issues. Produce high quality work that is thorough accurate and timely. Accurately maintain records while meeting reporting deadlines. Work with internal and external customers including all levels of management. Responsible for running and managing customer meetings. Detailed business knowledge of Health Plans or TPAs. EXPERIENCE: 710 years Healthcare claims processing or Healthcare equivalent work experience.
LOCATION: Arizona or Remote with 20% of travel.
KEY SEARCH CRITERIA:
- Client engagement manager profile with responsibility of growth (mining) of the account. He /she should have also managed accounts where multiple lines of business is being delivered like platform implementation Application support (AMS) operations (BPS) etc.
- Account manager experience for a payer account where platform implementation (Javelina or equivalent) play exists.