Client Services Advisor

Responsibilities:

• Be a positive selfmotivated individual with a strong work ethic to assist as many customers as possible.
  
• Demonstrate empathy and understanding for customers navigating complex challenges.
  
• Establish rapport quickly with customers and guide conversations through thoughtful discovery questioning.
  
• Serve as a resource to customers understanding available solutions communicating key differences and guiding decisions toward the most appropriate service.
  
• Maintain a pipeline of customers not yet ready to make purchase decisions through rapport building and tailored followup activities.
  
• Maintain KPI performance in alignment with targets.
  
• Work with transparency integrity and a positive approach to learning and challenges.
  

Core Duties:

• Ensure the business meets growth and sales targets focusing on key aspects to enhance conversion rates.
  
• Establish and maintain an effective positive Client Services Advisor team.
  
• Ensure compliance with GDPR requirements.
  
• Maintain data integrity and recordkeeping across the sales function.
  
• Foster good working relationships across multiple brands and services within the group.
  
• Fulfil other responsibilities as determined by the company s Directors.
  

Requirements

• Demonstrates a drive and passion for winning new business.
  
• Possesses excellent interpersonal spoken and written skills.
  
• Shows demonstrable success in increasing business growth through consultative sales approaches.
  
• Exhibits strong commitment and objection handling techniques.
  
• Is technically proficient in using CRM systems.
  
• Displays great attention to detail.
  
• Maintains a high energy level is a selfstarter and can handle conflicting priorities.
  
• Can embrace fastpaced change and learn new systems and processes.
  

Benefits

• A fantastic commission structure.