Quality Team Manager europewide remote

Your mission

Are you a passionate customer service expert with experience in leadership coaching and/or Quality Management and looking for a remote opportunity within Team & Quality Management Then this opportunity is waiting for you!

• As a Freelance Quality & Team Manager youre in charge of ensuring the service quality for our prestigious clients overseeing up to 25 freelance customer agents our Talents. Youll provide them with guidance and support to enhance their skills and performance.
• Your responsibilities include conducting individual coaching sessions and call monitoring to identify strengths and areas for improvement with a focus on enhancing customer satisfaction and experience.
• Youll analyze the training needs of our Talents and coordinate their participation in relevant courses such as communication and product knowledge while reflecting on their progress together.
• In addition youll lead engaging online workshops and project onboarding sessions to share essential knowledge and motivate your remote team to maintain highquality standards.
• As the primary point of contact for our Talents youll proactively identify opportunities for process improvement and report successes directly to the Operations Manager. Join us in shaping excellence!

Your profile

• You have successfully completed your education and have experience as a team leader coach or quality manager in the customer service field.
• You have gained leadership experience and you excel at motivating and supporting people even remotely with your charm and expertise helping them achieve their goals.
• You consider yourself a communication expert wellversed in various methods of knowledge transfer and you conduct coaching sessions with respect constructiveness and effectiveness.
• Your talents include fluency in two or more languages. If you offer one of the following combinations we have exciting projects for you:
  • German & English
  • German English & Romanian
  • English & French
  • English & Italian
• You have high standards for quality operate diligently and systematically and ensure that everyone adheres to clearly defined quality standards.
• You present yourself confidently and assertively enjoy working in crossfunctional and intercultural teams and possess a healthy sense of humor.

Why us

• The opportunity: From day one in your role youll bear your own responsibility in an agile company that trusts in your abilities and will grow alongside you.
• The task: Youll directly collaborate with your team of talents in an extremely diverse position one that aims to challenge your skill set initiative and drive for success.
• Your team: With a high degree of freedom and autonomy youll help shape the fundamental growth of the company alongside your team.
• The values: We see ourselves as a tightknit startup family where both your personal development and that of the company are equally prioritized.
• The company: We stand out with a unique culture and a highperforming humorous team that is already looking forward to celebrating our successes with you.
• Footprint: Youll work with us on the three global trends: Future of Work Sustainability and Sharing Economy together were changing the world for the better.