Contribute to deep dive & understand obstacles to improve OTR (on the road) Quality metrics like FDDS (First Day Delivery Success) & DEA (Delivery Experience Accuracy)
Contribute to deep dive & understand obstacles to reduce UTR (under the roof) defects as PNOV (Parcel-Not-On-Van) & OTD (On-Time Dispatch) Metrics
Deployment & audit of New/Existing Process Standards and upgrades within the delivery station partnering with station management
Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
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