AVP Managed Infra-Thane
Posted on :
15-03-2024
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Job Description
Greetings From Zodiac HR Consultant.....!!!!!!!!!!!!!!
We have an Opening for AVP Managed Infra In Thane Location.....!!!!!!!!!!!!!
Designation: AVP Managed Infra
Job Location: Thane Wagle Industrial Estate
Employee Strength: Around 12000 employees globally more than 2500 in India.
Working Days: Monday to Friday
Weekly Off: Saturday & Sunday
Shift Timing: 24*7 Rotational Shift (9 hours work Shift ) Open To Travel Anywhere All Over The World
Job Location: Thane Wagle Industrial Estate
Employee Strength: Around 12000 employees globally more than 2500 in India.
Working Days: Monday to Friday
Weekly Off: Saturday & Sunday
Shift Timing: 24*7 Rotational Shift (9 hours work Shift ) Open To Travel Anywhere All Over The World
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with enterprise clients based in Americas and EMEA understanding their business objectives and aligning our services to meet their needs.
- Act as the main point of contact for clients addressing concerns resolving issues and proactively communicating updates.
- Service Delivery Oversight: Oversee the endtoend delivery of Enterprise Managed Services ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- Collaborate with technical teams to develop and implement service delivery strategies that enhance efficiency and effectiveness.
- Team Collaboration: Work closely with crossfunctional teams including IT operations and support to ensure a cohesive and collaborative approach to service delivery.
- Provide leadership and guidance to a team of service delivery professionals fostering a positive and highperformance work environment.
- Performance Monitoring and Reporting: Implement and manage performance monitoring tools and processes to track service delivery metrics.
- Prepare and present regular reports to senior management and clients highlighting key performance indicators and areas for improvement.
- Continuous Improvement: Identify opportunities for process optimization and improvement in service delivery.
- Implement best practices and lessons learned to enhance the overall quality and efficiency of Enterprise Managed Services.
Technical Requirement :
- Excellent knowledge & understanding of ITSM systems like ServiceNow JIRA BMC or Zendesk etc.
- Excellent knowledge & understanding of Remote infrastructure monitoring technologies like Kaseya ConnectWise Nable SolarWinds or Manage Engine etc.
- Well versed with Industry best practices for Infrastructure Management & must fully understand concepts like:
- Performance Management
- Capacity Management
- Network Management
- Backup & Disaster Recovery/ROP/RTO
- High Availability & Clustering etc.
- Extensive knowledge & understanding & IT Infrastructure & Cloud technologies like:
- Virtualization/VMware/HyperV
- Storage/NAS/SAN
- Firewall/Switches/Routers/Access Points
- Windows & Linux Server Operating Systems
- Microsoft 365
- Azure/AWS
- Must have good understanding of Security protocols & Holistic approach of security in an IT
- Infrastructure:
- Edge Security
- Network Security (IPS/IDS)
- End Point Security/EDR/MDR/XDR
- Email Security
- Web Security
- Phishing Aware Workforce etc.
- Proven experience in a Service Delivery Manager or similar role preferably in the IT or managed services industry.
- Strong understanding of enterprise IT infrastructure and cloud technologies & must be able to troubleshoot & support the team in critical scenarios.
- Exceptional communication and interpersonal skills.
- Demonstrated ability to lead and inspire crossfunctional teams.
- Analytical mindset with a focus on datadriven decisionmaking.
Collaborate with internal and external project managers to define prioritize and develop projects.
- Support project planning including establishing deadlines prioritizing tasks and assigning project team members to different deliveries. Ensure regular communication with stakeholders.
- Manage risks (financial human technical): anticipation identification implementation of corrective actions.
- Collaborate with team leads and project members on projectrelated initiatives meeting regularly to review project status identify issues work to resolve them and maintain project plans.
- Monitor progress against plans and schedules identify and resolve issues and update project plans as needed.
- Evaluate projects to ensure they meet firm standards adhere to budgets and strategy and meet deadlines.
- Analyze project performance by defining KPIs and developing reports.
- Analysis of financial data including project budgets risks and resource allocation.
Educational Qualifications:
- Bachelors degree or higher in a relevant field; advanced degree or certifications (e.g. ITIL PMP) is a plus.
Other key requirements:
- Ability to work is rotational shift & depending on business needs.
- Prior work experience in MNC & matrix organization.
Experience:
- Overall of 12 15 years in IT Industry with a minimum of 8 years of relevant experience in IT Infrastructure and Managed services with at least 4 years in managing mid to large enterprise accounts based in Americas or EMEA
Interested candidate can reach us on /
Employment Type
Full Time
Key Skills
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