General Manager

The Gin Spa is a unique and luxurious day spa located in the heart of Glasgow Scotland.

As the worlds very first ginthemed spa we offer a distinctive experience that combines the indulgence of spa treatments with the enjoyment of fine gin.

Our mission is to provide our guests with a rejuvenating escape from the stresses of everyday life offering a haven where they can relax unwind and pamper themselves in an atmosphere of elegance and sophistication.

We are currently seeking a dynamic and experienced General Manager to join our team on a temporary basis covering a maternity position.

The successful candidate will play a pivotal role in leading and managing our spa operations ensuring the delivery of exceptional service and maintaining our reputation as a premier destination for relaxation and indulgence.

As the General Manager you will oversee a team of dedicated professionals driving performance and fostering a positive and collaborative work environment.

Tasks

• Leadership and Team Management
• Provide strong leadership to a team of up to 20 staff members including spa therapists receptionists and support staff.
• Set clear expectations and goals for the team and ensure alignment with the spas vision and values.
• Foster a culture of excellence teamwork and continuous improvement promoting a positive and supportive work environment.

Requirements

Qualifications and Experience

• Proven experience as a General Manager or similar leadership role in a day spa or hospitality environment.
• Strong leadership and management skills with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities with a focus on delivering exceptional customer service.
• Solid understanding of spa operations including scheduling inventory management and regulatory compliance.
• Demonstrated track record of achieving financial targets and driving business growth.
• Flexible availability including evenings and weekends to accommodate the needs of the business.

Operational Excellence

• Oversee all aspects of spa operations including scheduling inventory management and facility maintenance.
• Ensure efficient and smooth daytoday operations optimizing resource utilization and maximizing productivity.
• Implement and maintain high standards of cleanliness hygiene and safety throughout the spa.

Guest Experience and Customer Service

• Uphold the highest standards of customer service ensuring that guests receive a warm welcome and personalized attention.
• Monitor guest feedback and satisfaction levels and take proactive measures to address any issues or concerns.
• Continuously seek opportunities to enhance the guest experience and exceed expectations.

Financial Management

• Develop and manage budgets forecasts and financial reports with a focus on maximizing revenue and controlling costs.
• Identify opportunities for revenue growth such as retail sales package upgrades and promotional events.
• Implement strategies to drive profitability and achieve financial targets.

Marketing and Promotion

• Collaborate with the marketing team to develop and implement effective marketing and promotional campaigns both online and offline.
• Utilise social media platforms including Instagram ((at)theginspa) to engage with customers showcase spa offerings and attract new business.
• Monitor market trends and competitor activities and recommend strategies to maintain a competitive edge.

Benefits

• Package on Offer
• Basic Salary: 30000
• Plus Bonus and Incentives
• Full package discussed on application

If you are a passionate and experienced leader with a love for hospitality and wellness we invite you to join us in creating unforgettable experiences for our guests at The Gin Spa.

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We look forward to receiving your application and discussing our opportunity with you further.