Job Title: Technical Writer
Location: Nashville TN Hybrid
Estimated duration: 04/01/2024 12/31/2024
Responsibilities will include (but not limited to) the following:
Liaise with department heads and end users to define and identify business procedures. Establish documentation needs for hardware and software. Analyze IT project requirements to determine types of documents needed. Collaborate with systems and development staff to collect and interpret technical information. Research evaluate and recommend new documentation tools and methods in support of documentation improvement efforts. Plan design research write and edit a range of documents including user guides and manuals technical specifications training materials user policies and proposals. Edit written documentation of development and other IT staff to create unified and consistent support documents. Establish communicate and maintain documentation standards and provide training where required. Maintain currency and accuracy of all documentation. Personal Attributes:
Exceptional written and oral communication skills. Superior attention to detail. Exceptional interpersonal skills with a focus on rapportbuilding listening and interviewing skills. Ability to conduct research into a wide range of computing issues as required. Ability to absorb and retain information quickly specifically complex technical information. Ability to analyze target audience and to present ideas in userfriendly language. Good understanding of the organizations goals and objectives. Highly selfmotivated and directed. Proven analytical and problemsolving abilities. Ability to effectively prioritize and execute tasks in a highpressure environment. Exceptional customer service orientation. Experience working in a teamoriented collaborative environment. Education / Experience:
Graduation from an accredited college or university with a bachelors degree in Information Technology Information Sciences and Technology Business Analysis and Management Business Analytics and Information Technology or other related degree and three years of professional level experience in technical writing editing and documenting information technology software systems. Knowledge of information gathering planning and organizing as well as a strong understanding of document formatting and presentation techniques. Experience working with Microsoft Windows and Microsoft Office. Experience with court operations and business processes preferred.
Substitutions of Experience for Education: Professional level experience in business process analysis computer systems implementation or business information systems may be substituted for the required Bachelors Degree on a year for year basis.
