Due Diligence Agent

Come and join our journey!

As part of the Due Diligence team in our Payments and Risk Department you will be working in a team whose main objective is to process verification and KYC documents for our customers

Tasks

• Evaluate review and approve KYC documents sent in by customers (e.g. Proof of ID Proof of Address Bank Statements Payment Methods and 3rd Party Documents).
• With high efficiency work through verification cases maintaining speed quality and consistency of work
• Communicate with customers over email regarding their verification documents.
• Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
• Contribute to the team effort by meeting KPIs and SLAs
• Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.

Requirements

We want you to:

• Be an excellent communicator in both verbal and written English
• Be willing to work on shifts
• Have a positive and cando attitude with a flexible approach
• Enjoy learning and sharing your knowledge with others
• Have prior experience in Customer Support and experience with KYC..
• Have a genuine interest in iGaming and be eager to learn more.
• Take pride in giving support to people with empathy and show engagement in delivering an excellent service.
• Be a team player that can work independently.

Benefits

Employee benefits:

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events
• Relocation package to Malta including flight and 2 weeks of accommodation

And much more!

Our recruitment process:

• Interview with our TA Specialist and hiring manager(s)
• Reference check (two previous employers) and Police conduct