Come and join our journey!
As part of the Due Diligence team in our Payments and Risk Department you will be working in a team whose main objective is to process verification and KYC documents for our customers
Tasks
- Evaluate review and approve KYC documents sent in by customers (e.g. Proof of ID Proof of Address Bank Statements Payment Methods and 3rd Party Documents).
- With high efficiency work through verification cases maintaining speed quality and consistency of work
- Communicate with customers over email regarding their verification documents.
- Escalate any suspicions and/or concerns to the AML and Fraud teams for review.
- Contribute to the team effort by meeting KPIs and SLAs
- Working closely together with the Customer Service Agents and Payments and Risk Analysts to carry out the set responsibilities.
Requirements
We want you to:
- Be an excellent communicator in both verbal and written English
- Be willing to work on shifts
- Have a positive and cando attitude with a flexible approach
- Enjoy learning and sharing your knowledge with others
- Have prior experience in Customer Support and experience with KYC..
- Have a genuine interest in iGaming and be eager to learn more.
- Take pride in giving support to people with empathy and show engagement in delivering an excellent service.
- Be a team player that can work independently.
Benefits
Employee benefits:
- Private health insurance
- Free breakfast and lunch
- Wellness allowance
- Birthday leave
- Company and Team building events
- Relocation package to Malta including flight and 2 weeks of accommodation
And much more!
Our recruitment process:
- Interview with our TA Specialist and hiring manager(s)
- Reference check (two previous employers) and Police conduct