Customer Experience Agent
Posted on :
13-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-03-2024
Job Description
We re hiring! We re looking for a smart innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fastgrowing business that is disrupting the ecommerce delivery landscape in South Africa.
The Role
You will be part of the Customer Experience team who is the first line of communication in and out of the company.
Your role as a customer experience agent at Pargo is to add support to the Customer Experience team assist with client queries coming in from various communication channels and support the operation s team to follow up on our partners or customer parcels.
Your responsibilities:
- Maintaining a positive empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions transactions comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Requirements
Someone who is aligned to our values and approach and is a detailoriented energetic execution machine with the following requirements:
- National Senior Certificate (Gr 12) or equivalent
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers and CRM software and other office tools like Google Sheets
- Experience working with a customer support environment
Our Approach
Our vision is to create access for anybody in Africa. Our approach to achieving this is to:
- Take action
- Execute exceptionally
- Embrace change
- Be transparent
- Prioritise our customers and lastly and most importantly
- Dream BIG
Benefits
We have a great young team of hardworking colleagues who enjoy the following benefits:
- Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
- Insight into the runnings of a high growth innovative startup
- Competitive remuneration
- Encouragement of own initiatives
- Space for selfgrowth
- Fun activities with a cool team that regularly get together to do things like action cricket pub quizzes and runs
About Pargo
Pargo is a smart logistics company based in Cape Town that makes lastmile distribution more accessible affordable and convenient through our network of techenabled pickup points. Founded in 2015 Pargo now boasts one of the country s largest networks with more than 4000 pickup points nationally. We empower consumers companies and couriers to send and receive parcels across Southern Africa and we are on a mission to create access for anybody in Africa. This mission guides us as we continue to strive to be a key enabler of ecommerce on the continent.
Someone who is aligned to our values and approach, and is a detail oriented, energetic executional machine with the following requirements: National Senior Certificate (Gr 12) or equivalent Ability to stay calm when customers are stressed or upset Comfortable using computers, and CRM software and other office tools like Google Sheets Experience working with customer support environment Our Approach Our vision is to create access for anybody in Africa. Our approach to achieving this is to: Take action Execute exceptionally Embrace change Be transparent Prioritise our customers and lastly and most importantly Dream BIG
Employment Type
Full Time
Key Skills
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