Working closely with the customer on developing information requests and expressing them as queries and grids to support the customers’ day to day operations
Providing desk-side assistance by analyzing customer requirements and recommending queries and analytic grid frameworks to persistently monitor the essential elements of interest to customers
Building search queries, grid sets to support cross-programmatic teams
Providing training on use of the system for customer personnel in settings such as classrooms, desk-side assistance, collaboration using web tools, or telephone support.
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